General
- Low Battery Indicator Always On
- My Device Doesn’t Hold A Charge
- How to set the date and time?
- I have a new smartphone, how do I transfer my old data to my new phone?
- Can I synchronize my device directly with a computer?
- Are measurements stored in memory lost when the battery is discharged?
At Home Testing
Blood Pressure Monitors
Thermometers
- Why Does The PT5 Infrared Ear Thermometer Show “- - -” On The Screen?
- Why Are All The Lights Flashing On My PT3 Thermometer?
- How To Change Temperature Units On The PT5 Infrared Ear Thermometer?
- Can I clean the lens of my PT2L Thermometer?
- How do I change temperature units on my thermometer?
- Can I use my PT2L thermometer to measure other things?
Glucose Meters
- My Device Doesn’t Connect With The App/Phone/Tablet
- How do I synchronize my glucose meter?
- What are the recommendations for handling and storing test strips?
- Can I use another brand of test strips than iHealth?
- Can I use another brand of control solution?
- How many glucose measurements can I make with a fully charged battery?
Pulse Oximeters
Scales
- How do I install my scale in the app?
- How do I add a new user to my Nexus scale?
- How do I synchronize my offline measurement from the scale to the app?
- How do I Delete a user / uninstall the scale?
- How do turn off the impedance function?
- I changed my smartphone, what do I need to do?