General
- How do I reset my iHealth device or app?
- How do I reset my iHealth device or app?
- Why is my device not working at all?
- What payment methods does iHealth Labs accept?
- What should I know when purchasing iHealth products from a third party?
- Are iHealth Products Covered By Insurance?
At Home Testing
Blood Pressure Monitors
- Where Can I Buy a New Cuff?
- How Do I Set the Date and Time on My iHealth Blood Pressure Monitor?
- Why isn’t my blood pressure monitor showing green, yellow, or red lights?
- What is a normal blood pressure reading?
- Why are my blood pressure readings inconsistent?
- How to properly apply the blood pressure cuff
Thermometers
- Where can I purchase the iHealth PT3SBT?
- Why Does The PT5 Infrared Ear Thermometer Show “- - -” On The Screen?
- Why Are All The Lights Flashing On My PT3 Thermometer?
- How To Change Temperature Units On The PT5 Infrared Ear Thermometer?
- Can I clean the lens of my PT2L Thermometer?
- How do I change temperature units on my thermometer?
Glucose Meters
- Where is my control solution?
- Is Control Solution Required To Set Up My Glucose Meter?
- My Device Doesn’t Connect With The App/Phone/Tablet
- How do I synchronize my glucose meter?
- What are the recommendations for handling and storing test strips?
- Can I use another brand of test strips than iHealth?
Pulse Oximeters
Scales
- Why is my BMI not showing on my scale?
- Why does my scale start at a low weight?
- How do I install my scale in the app?
- How do I add a new user to my Nexus scale?
- How do I synchronize my offline measurement from the scale to the app?
- How do I Delete a user / uninstall the scale?
Software
- How Do I Read and Save My Health Results?
- When Does My Device Sync Data to the iHealth MyVitals App?
- What Login Am I Supposed to Use for the iHealth MyVitals App?
- Why Can’t I Log Into My iHealth MyVitals App?
- How Do I Create an iHealth MyVitals Account?
- Can Multiple Users use the same device?