Orders & Shipping
- Are Shipping and Handling Charges Refundable?
- Do I Have to Pay for Return Shipping?
- How Long Do I Have to Send My Product Back After Receiving an RMA?
- What Condition Does My Product Need to Be in to Qualify for a Return?
- My Package Shows as Delivered, but I Didn't Receive It. What Should I Do?
- When Will I Receive My Tracking Number?
Checkout & Payment
- How Can I Tell If My Order Qualifies for Free Shipping?
- How Are Taxes Calculated on My Order?
- Can I Use Shop to Check Out?
- Can I Use a Different Billing Address From My Shipping Address?
- Can I Pay for My Order With an HSA or FSA?
- How Do I Pay With HSA/FSA at Checkout?
General
- How Do I Opt Out of the Sale or Sharing of My Personal Information?
- How To Calculate Shipping Rates
- How To Apply a Discount Code at Checkout
- How do I unsubscribe from promotional emails?
- How do I reset my iHealth device or app?
- How do I reset my iHealth device or app?
At Home Testing
Blood Pressure Monitors
- What Materials Are iHealth Blood Pressure Cuffs Made Of?
- Where Can I Buy a New Cuff?
- How Do I Set the Date and Time on My iHealth Blood Pressure Monitor?
- Why isn’t my blood pressure monitor showing green, yellow, or red lights?
- What is a normal blood pressure reading?
- Why are my blood pressure readings inconsistent?
Thermometers
- Where can I purchase the iHealth PT3SBT?
- Why Does The PT5 Infrared Ear Thermometer Show “- - -” On The Screen?
- Why Are All The Lights Flashing On My PT3 Thermometer?
- How To Change Temperature Units On The PT5 Infrared Ear Thermometer?
- Can I clean the lens of my PT2L Thermometer?
- How do I change temperature units on my thermometer?
Glucose Meters
- Where is my control solution?
- Is Control Solution Required To Set Up My Glucose Meter?
- My Device Doesn’t Connect With The App/Phone/Tablet
- How do I synchronize my glucose meter?
- What are the recommendations for handling and storing test strips?
- Can I use another brand of test strips than iHealth?
Pulse Oximeters
Scales
- Why is my BMI not showing on my scale?
- Why does my scale start at a low weight?
- How do I install my scale in the app?
- How do I add a new user to my Nexus scale?
- How do I synchronize my offline measurement from the scale to the app?
- How do I Delete a user / uninstall the scale?
Software
- How to Remove a Device from the iHealth MyVitals App
- Can I Still Use the iHealth Legacy App?
- How Do I Read and Save My Health Results?
- When Does My Device Sync Data to the iHealth MyVitals App?
- What Login Am I Supposed to Use for the iHealth MyVitals App?
- Why Can’t I Log Into My iHealth MyVitals App?
Warranty Coverage
- How Do I Start a Warranty Claim?
- How Long Is the Warranty on a Replacement Product?
- Does Modifying My Device Affect My Warranty?
- Will I Need to Return My Product for Warranty Service?
- Do I Need Proof of Purchase for Warranty Replacement?
- What Happens If My iHealth Product Is Defective?