If your tracking information shows that your package was delivered but you cannot locate it, please try the following:
- Check around the delivery location. Look around your front door, porch, mailbox, garage, or other areas where the carrier may have left the package.
- Check with household members or neighbors. Someone may have accepted the package on your behalf.
- Review your tracking information. Check the carrier's tracking details for additional delivery information.
- Contact the shipping carrier. The carrier may be able to provide additional details about where the package was delivered.
If you are still unable to locate your package after checking with the carrier, please contact iHealth Customer Support for further assistance.