If you are experiencing issues with your iHealth device or app, resetting can help resolve common problems such as connection issues, syncing errors, or inaccurate readings.
Reset your iHealth device
Reset steps may vary depending on your device, but you can try the following:
- Turn the device off.
- Wait 5–10 seconds.
- Turn the device back on.
If the issue continues:
- Remove and reinsert the batteries (if applicable).
- Press and hold the power or reset button for a few seconds (if available).
- Refer to your device manual for model-specific instructions.
Reset the iHealth app
To reset the app and resolve common issues:
- Close the app completely.
- Reopen the app and try again.
If the issue continues:
- Log out of your account and log back in.
- Make sure the app is updated to the latest version by going to About in the app and selecting What’s New.
- Uninstall and reinstall the app if needed.
Additional tips
- Make sure Bluetooth is turned on when using connected devices.
- Keep your phone close to the device during use.
- Restart your phone if problems continue.
When to contact support
If resetting your device or app does not resolve the issue, please contact iHealth Customer Support at support@ihealthlabs.com for further assistance.