FAQ - Troubleshooting the Pulse Blood Pressure Monitor (KD‑723SE)

Problem	Possible Cause	Solution
Display shows abnormal result	The cuff is not correctly placed, or it is not properly tightened.	Re-apply the cuff correctly and try again.
	Body posture is not correct during a measurement.	Review the instructions of body posture and take another measurement.
	You talk, move or get excited during a measurement.	Remain calm and do not talk or move during a measurement.
	Irregular heartbeat (arrhythmia) occurs.	It is not suitable for people with common arrhythmias to use this monitor.
Display shows low battery symbol	Batteries are low.	Replace the batteries with new ones.
Display shows "Er 0"	Pressure system is unstable before measurement.	Do not move and try again.
Display shows "Er 1"	Systolic pressure is not detected.
Display shows "Er 2"	Diastolic pressure is not detected.
Display shows "Er 3"	Pneumatic system is blocked or cuff is too tight during inflation.	Apply the cuff correctly and try again.
Display shows "Er 4"	Air leak is detected in pneumatic system or cuff is too loose during inflation.
Display shows "Er 5"	Cuff pressure is above 300 mmHg.	Measure again after five minutes. If the monitor is still showing error.
Display shows "Er 6"	Cuff pressure is above 15 mmHg for over 3 minutes.
Display shows "Er 7"	Memory accessing error is detected.	Measure again after five minutes. If the monitor is still showing error.
Display shows "Er 8"	Device parameter checking error is detected.
Display shows "Er A"	Pressure sensor parameter error is detected.
No response when you press button or load battery	Incorrect operation or strong electromagnetic interference occurs.	Remove batteries, wait for five minutes, and then reinstall batteries.

CONNECTING THE CUFF TO THE MONITOR

The cuff is attached to the monitor when it is packaged. Should the cuff become unattached, align the two plugs and four brackets of the cuff with the plug sockets and bracket sockets of the monitor and press the cuff to the monitor until the plugs and brackets are securely

Cleaning The Monitor

1. Clean the monitor with a soft dry cloth or a soft cloth squeezed well after being moistened with water, diluted disinfectant alcohol, or diluted detergent.
2. The cuff should be disinfected twice weekly if needed (for example, in a hospital or clinic). Wipe the cuff’s inner side (the side that contacts skin) with a soft cloth squeezed after moistening with Ethyl alcohol (75-90%), then dry the cuff by airing.
3. Please keep the cuff clean. Clean the cuff with a soft wet cloth and mild detergent if the cuff becomes dirty. Cleaning the cuff after every 200 uses is recommended.

iHealth Customer Service 

iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.