Troubleshooting
Calibration
The thermometer is initially calibrated at the time of manufacture. If this thermometer is used according to the use instruction, periodic re-adjustment is not required. If any time your question the accuracy of measurement, please contact customer support of the distributor. The contact information is on the last page of the User's Manual.
Low Battery Alert
Once switched ON for use, the thermometer will automatically detect remaining battery capacity. If battery capacity is low but adequate for measurements, the low power symbol [] will be displayed with the measurement results. However, if the battery capacity is too low for measurements, the screen will display a flashing [
] icon and automatically switch OFF after 15 seconds. To continue using the device, batteries must be replaced.
Replacing batteries
(1) Press down the battery cover and slide the cover to open the battery compartment.
(2) Remove the old batteries and install new batteries.
(3) Refer to the battery polarity symbols to orient the batteries properly during installation. Make sure that the new batteries are tightly inserted into the battery compartment and the polarity is not reversed during installation.
(4) Reinstall the battery cover to close the battery compartment.
Comply with relevant state and local laws and regulations when disposing of the used batteries.
For environmental safety, please do not discard batteries in the trash.
Remove the batteries if the device will not be used more than one month.
When using, shall not touch battery and the patient simultaneously
Do not throw batteries into fire
The typical service life of the new and unused batteries is approximately 1,000 measurements, and the service life may vary among different brands of batteries.
Product Errors and Troubleshooting
Temperature Taking Hints
- Body temperature varies from person to person and fluctuates during the course of the day. For this reason, it is suggested to know one's normal, healthy forehead temperature to correctly determine the temperature.
- Body temperature runs approximately from 95.9°F to 99.5°F (35.5°C-37.5°C). Το determine if one has a fever, compare the temperature detected with the person's normal temperature. A rise over the reference body temperature of 1°F or more is generally an indication of a fever.
- Different measurement sites will give different readings. Therefore, it is not advised to compare the measurement taken from different sites.
Maintenance
The thermometer is designed for home use. If there are multiple users, please clean the device in between uses with the following steps:
1. Use an alcohol swab or tissue moistened with alcohol (70% Isopropyl) to clean. The thermometer casing thoroughly, ideally for more than 15 seconds.
2. Allow the thermometer to dry for at least 5 minutes before taking a temperature.
3. After cleaning, if the device is not visually clean when observed with magnification and adequate lighting, please repeat the clean steps above.
Note 1: The cleaning steps above has been validated according to the FDA Guidance. "Reprocessing Medical Devices in Health Care Settings: Validation Methods and Labeling".
Note 2: The product is not waterproof. Ensure that no liquid enters the interior of the device. Never use abrasive cleaning agents, thinners or benzene for cleaning and never immerse the device in water or other cleaning liquids.
The probe is the most intricate part of the thermometer, and should be kept clean and intact to acquire accurate readings. Gently clean the surface of the probe using a cotton swab soaked in 70% Isopropyl. If the probe (sensor) is broken, please contact customer services. iHealth Labs, Inc, has not authorized any agency or individual to carry out product repairs or maintenance. Do not attempt to disassemble or modify the thermometer if you suspect functional issues with the device.
The IR thermometer is an extremely precise instrument. Any improper maintenance, disassembly, or modification may lead to measurement inaccuracies.
Do not put the thermometer under direct sunlight, high temperature, or moist environments.
Do not allow it to come into contact with fire or harsh vibrations.
Take out the battery if the device is not used for a month or more.
iHealth Customer Service
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.