General Questions
Question: Can the USB port of the blood pressure monitor charge the batteries?
Answer: The USB port of the blood pressure monitor is intended only for powering the device. It does not charge the batteries, and the product is not suitable for use with rechargeable batteries.
Question: How do I set the time?
Answer: It is recommended to use the App for automatic time synchronization. If you need to set the time manually, please follow the steps below:
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Press and hold both the Memory/Sync button and the Start/Stop button for 2 seconds to enter the setting mode.
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For each flashing item, press the Memory/Sync button to adjust, and press the Start/Stop button to confirm.
- The setting order is: Year → Month → Day → Hour → Minute.
Note：
- The device will exit setting mode after 30 seconds of inactivity.
- After replacing the batteries, you should sync/readjust the time and date.
Question: Why do some results appear without a timestamp after synchronization with the App?
Answer: If the time is not set before measurement—for example, when the device is powered only by an external adapter during measurement without batteries installed—the measurement results cannot be saved with the correct time. When synchronized with the App, the time will be displayed as “--”. To avoid this issue, please keep batteries installed in the device and perform time synchronization again after replacing the batteries.
Question: Why do the color classifications differ when I get the same measurement result on Track and Track Pro?
Answer: The two devices use different blood pressure classification standards. Track follows the WHO Guideline, while Track Pro follows the ACC/AHA 2017 Guideline. The corresponding color classifications are shown in the table below.
*Individuals with Systolic BP and Diastolic BP in 2 categories should be designated to the higher BP category.
BP indicates blood pressure (based on an average of ≥ 2 careful readings obtained on ≥ 2 occasions).
Source: ACC/AHA 2017 High Blood Pressure Clinical Practice Guideline
Question: Why is my device unable to connect via Bluetooth?
Answer: If you are having trouble connecting your blood pressure monitor to the app, please ensure you have followed these two critical steps:
Question: How do I turn on Bluetooth on the monitor?
Answer: For iHealth Track Pro, Bluetooth does not stay on automatically. You must press the Memory/Sync button on the monitor to initiate the connection. Once pressed, the Bluetooth symbol will start flashing on the display, indicating that the device is active and ready to connect. It will stop flashing and remain steady once the connection to the iHealth MyVitals app is successful.
Question: Should I pair the device through my phone's Bluetooth settings?
Answer: No. It is very important that you do not try to pair the monitor through your smartphone's system Bluetooth settings. The connection must be established exclusively through the iHealth MyVitals App. Simply ensure that Bluetooth is enabled on your smartphone, open the app, and follow the instructions on the app to connect to the monitor once you press the Memory button.
Question: Which device should I select in the App?
Answer: When you are on the device selection screen within the iHealth MyVitals app, it is important to select the correct model. Your device is the iHealth Track Pro (Model KN-550LT). Please ensure you do not select the standard "iHealth Track" model, as choosing the incorrect device will prevent the Bluetooth sync from completing.
Quick Tip: Ensure that Bluetooth is also enabled in your smartphone's settings before attempting to sync. The monitor will not be able to connect if the battery is low or if a measurement is currently being taken.
iHealth Customer Service
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.