Troubleshooting
Common issues and solutions
| Problem | Probable Cause | Solution |
| Display shows abnormal result | The cuff position was not correct or it was not properly tightened. | Apply the cuff correctly and try again. |
| Body posture was not correct during testing. | Review the "BODY POSTURE DURING MEASUREMENT" section of the instructions and re-test. | |
| Speaking, arm or body movement, angry, excited or nervous during testing. | Re-test when calm, without speaking or moving during the test. | |
| Irregular heartbeat (arrhythmia). | It is not suitable for people with common arrhythmia to use this blood pressure monitor. | |
| Display shows low battery symbol |
Low battery. | Change the batteries. |
| Display shows "Er 0" | Pressure system is unstable before measurement. | Do not move and try again. |
| Display shows "Er 1" | Failure to detect systolic pressure | |
| Display shows "Er 2" | Failure to detect diastolic pressure. | |
| Display shows "Er 3" | Pneumatic system blocked or cuff is too tight during inflation. | Apply the cuff correctly and try again. If the device is still abnormal, please contact iHealth Customer Service (see below). |
| Display shows "Er 4" | Pneumatic system leakage or cuff is too loose during inflation. | |
| Display shows "Er 5" | Cuff pressure above 300 mmHg. | Measure again after five minutes. If the device is still abnormal, please contact iHealth Customer Service (see below). |
| Display shows "Er 6" | More than three minutes with cuff pressure above 15 mmHg. | |
| Display shows "Er 7" | Inner memory error. | |
| Display shows "Er 8" | Device parameter checking error. | |
| Display shows "Er A" | Pressure sensor parameter error. | |
| Display shows "Er |
Bluetooth connection unsuccessful, device is abnormal, or strong EMI is present. | Reset iOS/Android device. Reset device. Make sure the device and iOS/Android device are away from other electrical equipment. |
| No response when you press button or load battery. | Incorrect operation or strong EMI. |
Maintenance
This device is not user serviceable. For repair or replacement under the 365-day warranty, contact iHealth Customer Service. Replacement cuffs may be obtained by contacting Customer Service.
Clean the device with a dry, soft cloth or a soft cloth dampened with water, disinfectant alcohol, or diluted detergent (wring out the cloth to remove as much liquid as possible before wiping the device)
Please keep the cuff clean. If the cuff becomes dirty, remove it from the device and clean it by hand with mild detergent, then rinse it thoroughly with cold water. Never dry the cuff in a clothes dryer, nor iron it. For personal use, it is recommended that the cuff be cleaned after approximately 200 uses. Disinfecting is recommended if the cuff is used in a hospital or a clinic. Wipe the cuff’s inner side (the side that contacts the skin) with a soft cloth, lightly moistened with ethyl alcohol (75 to 90 percent). Then, air-dry the cuff.
When the low battery symbol shows on the display, replace all batteries with new ones. Rechargeable batteries are not suitable for this device.
iHealth Customer Service
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.