Troubleshooting
Common issues and solutions
| Problem | Possible Cause | Solution |
| LCD display shows abnormal result | The cuff position was not correct or it was not properly tightened. | Apply the cuff correctly and try again. |
| The cuff position was not correct or it was not properly tightened. | Review the “BODY POSTURE DURING MEASUREMENT” section of the instructions and retest. | |
| Speaking; arm or body movement; angry, excited, or nervous during testing. | Retest when calm, without speaking or moving during the test. | |
| Irregular heartbeat (arrhythmia). | This blood pressure monitor is not suitable for use by people with severe arrhythmia | |
| LCD shows low battery symbol |
Low Battery | Charge Battery |
| LCD shows “Er 0” | Pressure system is unstable before measurement. | Do not move and try again. |
| LCD shows “Er 1” | Failure to detect systolic pressure. | |
| LCD shows “Er 2” | Failure to detect diastolic pressure. | |
| LCD shows “Er 3” | Pneumatic system blocked or cuff is too tight during inflation. | Apply the cuff correctly and try again. If the device is still abnormal,please contact customer service |
| LCD shows “Er 4” | Pneumatic system leakage or cuff is too loose during inflation. | |
| LCD shows “Er 5” | Cuff pressure above 300 mmHg. | Measure again after five minutes. If the device is still abnormal, please contact the customer service. |
| LCD shows “Er 6” | More than three minutes with cuff pressure above 15 mmHg. | |
| LCD shows “Er 7” | Inner memory error. | |
| LCD shows “Er 8” | Device parameter checking error. | |
| LCD shows “Er A” | Pressure sensor parameter error. | |
| LCD shows “Er |
Bluetooth communication error. | Charge the electronic blood pressure monitor, press the reset button to restart the blood pressure monitor, restart the iOS/Android device, and run the electronic blood pressure monitor application again. Please ensure that the electronic blood pressure monitor and iOS/Android devices are away from other electrical devices. If there is still a problem, please contact customer service. |
| Bluetooth cannot establish a connection | Bluetooth communication error. | |
| No response when you press any button. | Incorrect operation or strong EMI. | Press the reset button to restart the electronic sphygmomanometer and ensure you are away from any sources of electromagnetic radiation. If there is still a problem, please contact customer service. |
Maintenance
This device is not user serviceable. For repair or replacement under the 365-day warranty, contact iHealth Customer Service. Replacement cuffs may be obtained by contacting Customer Service.
Clean the device with a dry, soft cloth or a soft cloth dampened with water, disinfectant alcohol, or diluted detergent (wring out the cloth to remove as much liquid as possible before wiping the device)
Please keep the cuff clean. If the cuff becomes dirty, remove it from the device and clean it by hand with mild detergent, then rinse it thoroughly with cold water. Never dry the cuff in a clothes dryer, nor iron it. For personal use, it is recommended that the cuff be cleaned after approximately 200 uses. Disinfecting is recommended if the cuff is used in a hospital or a clinic. Wipe the cuff’s inner side (the side that contacts the skin) with a soft cloth, lightly moistened with ethyl alcohol (75 to 90 percent). Then, air-dry the cuff.
iHealth Customer Service
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.