FAQ - Troubleshooting the iHealth Air Wireless Pulse Oximeter (PO3)

CARE AND MAINTENANCE

1. Clean the device once per week, carefully swabbing inside the device with a soft cloth or cotton swab with rubbing alcohol. Do not pour the alcohol directly on or into the device.
2. Do not drop this device or subject it to strong impact.
3. Avoid direct sunlight exposure and high temperatures.
4. Do not immerse the device in water.
5. If this device is stored near freezing, allow it to acclimate to room temperature before use.
6. Do not attempt to disassemble this device.

Troubleshooting

Bluetooth connection trouble

Basic verifications and troubleshooting

1. Make sure that the battery of your oximeter is sufficiently charged.
2. Press and hold the oximeter button for about 10 seconds.
3. Deactivate/reactivate the Bluetooth on your smartphone.
4. Deactivate Bluetooth on nearby smartphones (if these smartphones are also used with the oximeter).

Restart Bluetooth

If the problem persists:

On your PO3

• Press and hold the button for about 10 seconds.

On your smartphone

• Close all apps running in the background.

• • On an Apple device (iOS): https://support.apple.com/en-us/HT201330
  • On an Android device: Open the Recent Apps menu and close all the apps. The method may be different from one Android smartphone to another – check your user manual.

• Go to your smartphone's Bluetooth menu and delete your PO3M (pulse oximeter) from the Bluetooth list.
• Deactivate Bluetooth and restart your smartphone.
• Once your smartphone has restarted, reactivate Bluetooth and reconnect your iHealth Air (PO3).

Enable location permission (Android only)

If the problem persists again:

Since Android 6.0, it is necessary to share the location of the smartphone to allow Bluetooth connection.

So make sure you allow the application iHealth MyVitals to access the position of your smartphone. You can check it going in Settings > Applications > Find iHealth app > Permissions > Enable location.

WARNINGS AND CAUTIONARY ADVICE

1. Do not use the iHealth Wireless Pulse Oximeter in a magnetic resonance (MR) environment.
2. Limit finger movement as much as possible when using the device. Otherwise, the pulse oximeter might misinterpret excessive movement as good pulse strength.
3. Do not use the pulse oximeter on the same hand/arm when using a blood pressure cuff or monitor.
4. The pulse oximeter has no alarms and will not sound if the amount of oxygen in your blood is low or if your pulse is too high or low.
5. The pulse oximeter must be clean for a proper reading.
6. Your finger must be clean to ensure a proper reading.
7. Any of the following conditions may cause inaccurate measurements of the pulse oximeter, including BUT NOT LIMITED TO:
   • Flickering or very bright light;
   • Poor blood circulation;
   • Low hemoglobin;
   • Hypotension, severe vasoconstriction, severe anemia or hypothermia;
   • Nail polish, and/or artificial nails;
   • Any tests recently performed on you that required an injection of intravascular dyes.
8. The pulse oximeter may not work if you have poor circulation. Rub your finger to increase circulation, or place the device on another finger.
9. The pulse oximeter measures oxygen saturation of functional hemoglobin. High levels of dysfunctional hemoglobin (caused by sickle cell anemia, carbon monoxide, etc.) could affect the accuracy of the measurements.
10. Do not use the pulse oximeter in a combustible environment (i.e., oxygen-enriched environment).
11. Do not use the pulse oximeter outside the specified operating and storage temperature ranges.
12. Field strengths from transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast towers, and TV broadcast towers may affect accuracy.
13. The materials used in the pulse oximeter are non-toxic and present no health hazards when used as intended.
14. Use in emergency vehicles with communication systems may affect reading accuracy.