FAQ - Troubleshooting the iHealth Neo (BP5S)

BATTERY HANDLING AND USAGE

When the monitor is connected to the "iHealth MyVitals" APP, the battery charge will be displayed in the APP. If the power is less than 25%, please charge the battery.

The monitor will not work until the battery has enough power.

• When the monitor needs charging, please connect the monitor to a power source.
• You should charge the battery when the battery is less than 25% charged. Overcharging the
  battery may reduce its lifetime.
• When in charging mode, the charging status will be displayed on the LED screen. See the table
  below for details

Troubleshooting

Problem	Possible Cause	Solution
Low Battery	Battery do not have enough power	Charge the battery
LED display reads "ErO"	Pressure system is unstable before measurement	Retest, make sure not to move your arm or the monitor
LED display reads "Er1"	Failed to detect systolic pressure
LED display reads "Er2"	Failed to detect diastolic pressure
LED display reads "Er3"	Pneumatic system blocked or cuff is too tight during inflation	Apply the cuff correctly and try again.
LED display reads "Er4"	Pneumatic system leakage or cuff is too loose during inflation
LED display reads "Er5"	Cuff pressure above 300mmHg	Measure again after five minutes. If the monitor is still abnormal, please contact customer support.
LED display reads "Er6"	More than 160 seconds with cuff pressure above 15 mmHg
LED display reads "Er7"	memory accessing error
LED display reads "Er8"	Device parameter checking error
LED display reads "ErA"	Pressure sensor parameter error
LED display reads "Er"	Bluetooth communicate error	Reset monitor by pressing the START button and holding for about 10 seconds, then connect the mobile device correctly And try again, If the monitor is still abnormal, please contact customer support.
LED display reads an abnormal result	The cuff position was not correct or it was not properly tightened	Review the cuff application instructions end retest
	Body posture was not correct during testing	Review body posture instructions and retest
	Speaking, moving arm or body, being angry, excited or nervous during test	Retest when calm; avoid speaking or movement during the test
Bluetooth connection unstable	Bluetooth connection unsuccessful, monitor is abnormal, or strong electromagnetic interference is present	Resel iOS/Android device. Reset monitor by pressing the START/STOP button and holding for about 10 seconds. Make sure the monitor and iOS/Android device are away from other electrical equipment Please see GENERAL SAFETY AND PRECAUTIONS in the manual
No response when you press button	Incorrect operation or strong electromagnetic interference	Press the START/STOP button and hold for about 10 seconds to reset the device.

CARE AND MAINTENANCE

1. If this monitor is stored near freezing temperatures, allow it to return to room temperature before use.
2. If the monitor is not used for a long time, please be sure to fully charge it every month.
3. No monitor component needs to be maintained by the user. The circuit diagrams, component part lists, descriptions, calibration instructions, or other information which will assist the user's appropriately qualified technical personnel to repair those parts of the equipment which are designated for repair can be supplied.
4. Clean the monitor with a dry, soft cloth or a moistened and well wrung soft cloth using water, diluted disinfectant alcohol, or diluted detergent.
5. The monitor can maintain the safety and performance characteristics for a minimum of 10,000measurements or three years of usage, and the cuff integrity is maintained after 1,000 open-close cycles.
6. The battery can maintain the performance characteristics for a minimum of 300 charge cycles.
7. It is recommended that if the cuff is used in a hospital or a clinic, it be disinfected twice a week. Wipe the inner side (the side that contacts skin) of the cuff with a soft cloth lightly moistened with Ethyl alcohol (75-90%). Then air-dry the cuff.
8. It is recommended that product performance be checked every 2 years or after each repair. Please contact the customer service.
9. The monitor requires 6 hours to warm from the minimum storage temperature between uses until the monitor is ready for its INTENDED USE when the ambient temperature is 20 °C.
10. The monitor requires 6 hours to cool from the maximum storage temperature between uses until the monitor is ready for its INTENDED USE when the ambient temperature is 20 °C.
11. Not servicing/maintenance while the monitor is in use.

Do not drop this monitor or subject it to strong impact.
Avoid high temperature and direct sunlight. Do not immerse the monitor in water as this will result in damage to the monitor.
Do not attempt to disassemble this monitor.
Battery replacement should only be performed by a qualified iHealth technician. To do otherwise will void your warranty and possibly damage your unit.
Cuff replacement should only be performed by a qualified iHealth technician. To do otherwise will possibly damage your unit.