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FAQ - Technical and Troubleshooting Acacia (AG-607)

Updated

iHealth Acacia Blood Glucose Monitor Kit (Model AG-607)

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Box Contents

  1. Blood Glucose Meter (AG-607)
  2. 2x AAA Batteries
  3. Test Strips (2x EGS-2003)
  4. Lancing Device
  5. 100 Lancets
  6. Instruction Manual
  7. Carrying Bag

Technical Characteristics

  • Model: iHealth Acacia AG-607
  • Dimensions: 4.3” x 2.05” x 0.81”
  • Screen: LED
  • Measuring Method: Amperometric technology using glucose dehydrogenase
  • Measuring Range: 20-600 mg/dL (1.1-33.3 mmol/L)
  • Power Source: 2 x 1.5V AAA batteries
  • Storage Conditions (Test Strips): 4°C ~ 30°C (30°F ~ 86°F) and 10% ~ 85% RH
  • Storage Conditions (Meter): -20°C ~ 55°C (-4°F ~ 131°F) and 10% ~ 80% RH
  • Operating Conditions: 10°C ~ 40°C (50°F ~ 104°F) and 25% ~ 80% RH
  • Blood Source: Fresh capillary whole blood
  • Blood Volume: 0.7 µL minimum
  • Lifespan: 5 years

iHealth Acacia AG-607 - List of Error Messages

Lo: Blood glucose level is lower than 20 mg/dl (1.1 mmol/L). The message indicates very low blood glucose. Consult your healthcare professional.

H1: Blood glucose level is higher than 600 mg/dl (33.3 mmol/L). The message indicates severe hyperglycemia (high blood glucose). Seek immediate medical assistance.

EE1: The batteries in your meter are low on power. Please change the batteries.

EE2: Problem with the meter. Retest using a new test strip.

EE3: Problems have occurred that are related to test strip use. Please retest using a new test strip.

  • The test strip may be wet or damaged.
  • The test strip may have been removed too early.
  • You applied more blood after testing began.

EE4: Problem with the meter. Please retest using a new test strip.

EE5: The environmental temperature is lower than 10°C (50°F). The operating temperature is 10°C ~ 40°C (50°F ~ 104°F).

EE6: The environmental temperature is higher than 40°C (104°F). The operating temperature is 10°C ~ 40°C (50°F ~ 104°F).

EEA: Problem with the meter. Retest with a new test strip. If the problem persists, contact Customer Service.

EEB: Problem with the meter. Retest with a new test strip. If the problem persists, contact Customer Service.

Troubleshooting

  • Display remains blank after inserting the test strip:
    • Possible Causes:
      1. Battery power is too low.
      2. Too much time has passed between inserting the strip and performing the test.
      3. Test strip not fully inserted.
    • Solutions:
      1. Change the batteries.
      2. Reinsert the test strip correctly.
      3. Ensure the test strip is properly inserted.
  • Inconsistent test results or control solution test results out of range:
    • Possible Causes:
      1. Insufficient blood sample.
      2. Expired or damaged test strips.
      3. The test strip has been damaged due to heat or humidity, so that the sample cannot be applied, or the speed of application is too slow.
      4. The system is not performing due to the environment being above or below room temperature.
    • Solutions:
      1. Retest with a new strip and ensure there is enough blood sample.
      2. Use a new test strip or control solution to retest accuracy
      3. Perform a control solution test using a new strip. If results are still out of range, replace with the new vial of test strips.
      4. Bring the meter and strips to a room temperature environment and wait approximately 30 minutes before performing a new test.
  • Meter countdown did not start:
    • Possible Cause: Incorrect insertion of the test strip.
    • Solution: Insert a new test strip and retest.

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