During the measurement, when the body fat rate is displayed on the scale, check if the silhouette icon appears.
If the silhouette icon does not appear it means that the scale has not identified the user.
- Make sure that the user has been added as a user of the scale.
- Check that the difference in weight measured by the scale and the weight indicated in the user profile is not greater than +/-3kg. Edit if necessary.
The weight recorded in the user profile is visible in: MENU > Edit profile > Weight.
*credit to Sylvain of iHealth Labs EU
https://helpcenter.ihealthlabs.eu/hc/en-gb/articles/115005877825-iHealth-HS5-Measurements-are-not-synchronised-with-my-account