Troubleshooting and Maintenance
Troubleshooting
| Issue | Probable Cause | Solution |
|---|---|---|
| Device won't power on properly | Batteries not inserted properly | Insert the batteries properly |
| Batteries depleted | Replace the batteries | |
| The device does not generate enough heat. |
Low battery | Replace the batteries |
| The left, middle, and right lights light up in sequence and repeat. |
Battery level is too low. | Replace the batteries |
| The device is not working with the power switch in the ON position |
The device has automatically powered off after 1 minute of inactivity. |
Set the power switch to the OFF position, then switch it back to ON to reactivate the device |
| The right, middle, and left lights light up in sequence and repeat. |
System erro | Set the power switch to the OFF position, then switch it back to ON to reactivate the device |
NOTE: If the device is still not properly functioning, please contact us at support@ihealthlabs.com.
Cleaning Maintenance
Changes or modifications not approved by the manufacturer will void the user's warranty. Do not disassemble or attempt to repair the device or its components.
-
- Clean the device with a soft, dry cloth before the first use and after every use.
- Disinfect the heating plate with alcohol wipes between uses to avoid cross-contamination.
- Protect the device from impacts, moisture, dust, chemicals, extreme temperature changes, and nearby heat sources (such as ovens or heaters).
- Please wait approximately 2 hours for the device to adjust to normal operating temperature before use if it has been transferred from extreme storage or transportation temperatures.
- Do not service or maintain the device while it is in use.
iHealth Customer Service
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.