CARE AND MAINTENANCE
Replacing the battery
Your meter comes with one 3V CR1620 lithium battery installed. The battery lasts up to six months depending on the usage. Follow the instructions below to replace the battery.
- Turn the meter over with the iHealth logo facing down.
- Lift off the back cover by pulling firmly from the notch next to the test strip port.
- Remove the battery by pressing the small white eject button next to the battery tray.
- Insert the new battery with the “+” side facing up and snap it into place.
- Press the back panel back in place by inserting the front clip into place and snapping the back of the cover down.
Note: When the “Battery is low” indicator appears within the app, replace the battery to ensure
successful and accurate measurements.
Cleaning And Disinfecting the Meter and Lancing Device
The cleaning and disinfection is absolutely necessary for the test procedure, because cleaning can ensure the meter works well and disinfection will reduce the chance of spreading infection to others. The meter and lancing device should be cleaned and disinfected following each use.
IMPORTANT INFORMATION ABOUT CONTROL SOLUTION TESTS
The control solution contains a known amount of glucose that reacts with test strips and is used
to check that your meter and test strips are working together properly. The result of the control
solution test should be within the range printed on the test strip vial label.
Materials needed to perform a control solution test:
- iHealth Align Gluco-Monitoring System (BG1)
- iHealth Blood Glucose Test Strip）
- iHealth Control Solution ( Only Level II is available)
Perform a control solution test when:
- First receiving or purchasing the meter.
- Checking the meter and test strips (which should be done at least once a week).
- Using a new vial of test strips.
- You suspect the meter and/or test strips are not working properly.
- Your blood glucose test results are not consistent with your expectations, or you think the results are not accurate.
- Practicing the testing process.
- After the test strips are exposed to extreme conditions.
- The meter has been dropped or damaged.
Out-of-Range Results
Results falling outside the specified range may be caused by:
- Error in performing the test.
- Expired or contaminated control solution.
- Expired or contaminated test strip.
- Meter malfunction.
Troubleshooting
| Problem | Possible Cause | Solution |
| The meter does not respond after the test strip has been inserted into the glucose meter | The meter is not correctly connected to a mobile device. | Remove the meter from the mobile device and reconnect. |
| Too much time has passed between inserting the test strip and performing the test. | Remove and reinsert the test strip into the glucose meter. | |
| Test strip has not been fully inserted into the glucose meter. | Reinsert the test strip into the glucose meter | |
| Test results are inconsistent or control solution test results are not within the specified range. | Not enough blood sample in the test strip. | Retest with a new test strip and make sure that enough sample has been applied. |
| Test strip or control solution has expired. | Retest with a new test strip or new control solution. | |
| Test strip has been damaged due to heat or humidity. | Perform a control solution test using a new test strip. If results are still out of range, replace with new vial of test strips. | |
| iHealth System is not performing due to the environment being above or below room temperature. | Bring the iHealth System to room temperature environment and wait approximately 30 minutes before performing a new test. | |
| After blood sample has been applied to the test strip, testing doesn’t start. | Test strip is not inserted properly. | Use a new test strip and redo the test. |