Troubleshooting
CANNOT PAIR WITH MY MOBILE DEVICE BLUETOOTH
The iHealth Track is a Bluetooth Low Energy (BLE) device. It does not pair through the bluetooth manager, it is called and paired through the app.
Before first use, download and install the iHealth Myvitals app from the App Store (iOS device) or Google Play (Android device). Use the search term "Myvitals."
TECHNICAL ALARM DESCRIPTION
The monitor will show 'HI' or 'Lo' as a technical alarm on LCD without delay if the determined blood pressure (systolic or diastolic) is outside the rated range specified in part SPECIFICATIONS. In this case, you should consult a physician or check if your operation violated the instructions. The technical alarm condition (outside the rated range) is pre-set in the factory and cannot be adjusted or inactivated. This alarm condition is assigned as a low priority according to IEC 60601- 1-8. The technical alarm is non-latching and needs no reset. The signal displayed on LCD will disappear automatically after about 8 seconds.
ERROR CODES AND SYMBOLS
| Problem | Explanation | Solution |
| LCD shows a low battery symbol |
Low Battery. | Change all the batteries. |
| LCD shows "Er 0" | Pressure is unstable before Measurement. | Try again without moving. |
| LCD shows "Er 1" | Fail to detect systolic pressure. | |
| LCD shows "Er 2" | Fail to detect diastolic pressure. | |
| LCD shows "Er 3" | The pneumatic system is blocked, or the cuff is too tight during inflation. | Apply the cuff correctly and try again. |
| LCD shows "Er 4" | Pneumatic system leakage or the cuff is too loose during inflation. | |
| LCD shows "Er 5" | Cuff pressure above 300mmHg. | Measure again after 5 minutes. If the error persists, please contact iHealth customer support. |
| LCD shows "Er 6" | More than 3 minutes with cuff pressure above 15 mmHg. | |
| LCD shows "Er 7" | Memory accessing error. | |
| LCD shows "Er 8" | Device parameter checking error. | |
| LCD shows "Er A" | Pressure sensor error. | |
| No response when pressing buttons or after installing batteries | Incorrect operation or strong electromagnetic interference | Take out the batteries, wait for five minutes, and then reinstall the batteries. |
MAINTENANCE
Do not drop the monitor or subject it to strong impacts.
- If this monitor is stored near freezing temperatures, allow it to acclimate to room temperature before use.
- Please remove the batteries if you do not use the monitor for a long time.
- It is recommended that the performance of this monitor be checked every two years.
- Please clean the monitor with a soft dry cloth. Do not use any abrasive or volatile cleaners.
- The supplier will make available on request the circuit diagrams, part lists, descriptions, calibration instructions, or other information which will assist the user's appropriately qualified technical personnel in repairing those parts of equipment which are designated by the manufacturer as repairable.
- lf the cuff is used in a hospital or a clinic, it is recommended to disinfect it twice a week. Wipe the cuff's inner side (the side that contacts skin) with a soft cloth lightly moistened with Ethyl alcohol (75-90%). Then airdry the cuff.
- The monitor can maintain the safety and performance characteristics for a minimum of 10,000 measurements or three years, and the cuff integrity is maintained after 1,000 open-close closure cycles.
- The monitor requires 6 hours to warm from the minimum storage temperature between uses until it is ready for its INTENDED USE when the ambient temperature is 20 °C.
- The monitor requires 6 hours to cool from the maximum storage temperature between uses until it is ready for its INTENDED USE when the ambient temperature is 20 °C.