Troubleshooting
| Problem | Cause | Solution |
| The battery icon shows low battery. |
Low Battery | Connect the power adapter to charge the device |
| Device does not start |
Battery is too low | Connect the power adapter to charge the device |
| Other reasons | Contact customer service | |
| Temperature value turns red | Indicates that the water temperature is higher than the recommended temperature | Lower the water temperature |
| Temperature value shows "--" | Indicates a fault in the water temperature sensor or the temperature is outside of the measurement range. | Ensure the water temperature is within the displayed range. wait for the automatic shutdown, and try again. If the issue persists, please contact customer service. |
| Flow from the device significantly decreases or stops | The inlet filter may be clogged | Firmly pull out the connection between the water inlet and the water inlet tube. and replace it with a new one |
| The device stops automatically | Stops automatically when the water tank is empty | Add water and restart the device. |
Battery
- This product is equipped with a built-in lithium battery, which should be used only in environments with a temperature range of 41 °F-104 °F (5°C-40 °C).
- If you do not plan to use the Electric Nasal Wash for a long time, please charge the battery fully prior to storing and recharge it every two months to prevent over-discharge.
- Do not replace the lithium battery yourself to prevent fire or explosion.
- If the battery cannot be charged, please contact customer service.
- Overcharging the battery may reduce its lifespan.
- Avoid high temperatures or direct exposure to sunlight.
- Do not attempt to disassemble this monitor.
- No servicing/maintenance while the monitor is in use.
- Do not drop the monitor or subject it to strong impact.
- The device requires six hours to warm from the minimum storage temperature between uses until the device is ready for its INTENDED USE when the ambient temperature is 68 °F (20 °C).
- The device requires six hours to cool from the maximum storage temperature between uses until the device is ready for its INTENDED USE when the ambient temperature is 68 °F (20 °C).
- The battery must not be disassembled, subjected to impact, squeezed, or thrown into fire. If the battery appears misshapen or swells severely, discontinue use immediately.
- Do not place the battery in high-temperature environments.
- Battery replacement should only be performed by a qualified service center technician. To do otherwise will void your warranty and possibly damage your unit.