Please note that the scale’s glass top needs to be clean, dry, and level. While making a measurement, be sure to stand on the scale with bare feet, no socks or shoes, without your knees touching each other. Also double check that in the MyVitals app’s “device details” page, which appears after tapping the gear icon in the top right corner, the “weight only” option is not toggled on. If the measurement information seems incorrect, please go into your account/profile settings and make sure that the personal information such as gender and date of birth is correct.