Troubleshooting
| Problem | Possible Cause | Solution |
| Low Battery | Battery is less than 25% |
Charge the battery |
| Display reads "ERROR" | Blood pressure is outside of measurement range |
Re-test and contact your health professional if blood pressure measurement is still outside of normal range |
| Arm or monitor was moved during test |
Re-test, make sure not to move your arm or the monitor |
|
| The cuff does not inflate properly or pressure falls quickly during test |
Review the cuff application instructions and re-test |
|
| The cuff was not properly applied |
Review the cuff application instructions and re-test |
|
| Display reads an abnormal result
|
The cuff position was not correct or it was not property tightened |
Review the cuff application instructions and re-test |
| Body posture was not connect during testing |
Review body posture instructions and re-test |
|
|
Speaking, moving arm or body, being angry, excited or nervous during test |
Re-test when calm, avoid speaking or moving during the test |
|
| Bluetooth connection unstable |
Bluetooth connection unsuccessful, monitor is abnormal, or strong electromagnetic interference is present |
Restart OS/Android device Reset monitor by pressing the |
|
No response |
Incorrect operation or strong electromagnetic interference |
Press the |