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I don't manage to pair my tracker with my smartphone

Updated

Basic verifications and troubleshooting

First check the following:

  • You have a compatible smartphone
  • Bluetooth on your smartphone is enabled
  • The battery of your iHealth Edge is correctly charged
  • Your smartphone is connected to the internet (via WiFi or 3G / 4G). An Internet connection is required the first time to connect your iHealth Edge to your iHealth account.

iHealth Edge uses Bluetooth 4.0 technology (also known as Bluetooth Smart or Bluetooth Low Energy). This new technology of Bluetooth no longer manual pairing via the Bluetooth menu of your iPhone / iPad / Android smartphone. Do not try to connect your iHealth Edge from the Bluetooth menu of your iPhone / iPad / Android smartphone.

Restart Bluetooth

If you can not pair your iHealth Edge with your smartphone, please try the following troubleshooting:

On your iHealth Edge:

  1. Plug your iHealth Edge on the USB charger provided as if you wanted to charge the battery.
  2. Press and hold the button on the side of the charger until "Restart Complete" appears on the screen of the iHealth Edge (about 10 seconds).

On your smartphone:

  1. Close all applications running in the background.
    • On an Apple device (iOS): https://support.apple.com/en-us/HT201330
    • On an Android device: Open the Recent Apps menu and close all the apps. The method may be different from one Android smartphone to another – check your user manual.
  2. Turn off Bluetooth from the Setup menu on your smartphone.
    Note - Before turning off Bluetooth, if the AM3S tracker appears in the "My Devices" list of the Bluetooth menu, you must remove it from the list.
  3. Restart your smartphone.
  4. Turn on Bluetooth
    • (Don't pair manually your iHealth Edge at this step)!
  5. Launch the application iHealth MyVitals.
  6. Go to: MENU> Set up my devices > Select New Device > Activity Trackers > Edge (AM3S) and follow the onscreen instructions.

Enable location permission (Android only)

If the problem persists again:

Since Android 6.0, it is necessary to share the location of the smartphone to allow Bluetooth connection.

So make sure you allowed the application MyVitals to access the position of your smartphone. You can check it going in Settings > Applications > Find iHealth app > Permissions > Enable location.

 

*credit to Sylvain of iHealth Labs EU
https://helpcenter.ihealthlabs.eu/hc/en-gb/articles/212021765-iHealth-Edge-AM3S-I-don-t-manage-to-pair-my-tracker-with-my-smartphone