iHealth Labs inc can provide a replacement for your iHealth COVID-19 Antigen Rapid Test if your test kit is missing a swab, test card, or tube. We may also provide replacements for damaged or defective items, invalid tests, and tests with insufficient testing solution.
Please provide the following information to our customer service team at support@ihealthlabs.com
1. Reason for replacement
2. Purchased/obtained from
3. Order number or seller receipt info
4. Original purchase date
5. Quantity of defective/missing items
6. Lot number found on the back of the box
7. Name
8. Phone number
9. Shipping address for replacement
Please also attach a photo of the test kit materials received as well as photos of the front and back of the box.
Please note,
We cannot provide a replacement for improper use of the test.
We cannot provide a replacement for test kits found to be inauthentic.
iHealth Customer Service Can be reached via phone at 1-855-816-7705 (Monday-Friday 8:30am to 5:30 PM PT) or via email at support@ihealthlabs.com. Self Help can be obtained 24 hours at the Help Center.
Information Source: Company Policy