FAQ - Troubleshooting the iHealth Flow Activity Tracker (AM6)

Please confirm whether the Watch is on. If the watch is turned off, please charge it

Check whether the Bluetooth of the mobile phone is turned on, if it is turned off, turn it on

If the watch is active:
 1) For Android phones, please turn on the GPS location of the phone and the location service the app
 2) For iOS phones, please turn on the Bluetooth permission of the app

Confirm the device is paired with phone Bluetooth.

Turn off Bluetooth and turn Bluetooth on again

Try quitting the app and turning it back on again

Restart the watch (long press the home button in the unbound state, click on the reboot to restart)

If you still can't find the device after the above operations, it is recommended to contact customer service to replace the device.

1. Press and hold the key on the right side of the watch for 3 seconds, select the" restart "option, and the watch will restart.
2. After the restart is successful, the QR code page will be displayed, and the last four digits of the MAC address can be seen.
3. Turn on the Bluetooth of your mobile phone, make sure that your mobile phone can successfully connect to the Internet, run your iHealth app, and log in to your account.
4. After successful login, click "+" in the upper left corner, click "add device", and select "iHealth Flow" to pairing again.

Note: after trying the above steps, if it still fails, please submit log to contact our customer service personnel, and record your mobile phone model, system version, operation steps and phenomenon in the log

1. Please keep your watch nearby the your cellphone.
2. Check whether the phone's Bluetooth turned on. If Bluetooth is off, turn it on.
3. Check if the watch is on. If the watch is off, please charge it.
4. Check if other phones are logged in with the same account, disconnect the Bluetooth of other phones and try again
5. Close the app, restart the mobile phone's Bluetooth, restart the watch, restart the phone and try (if these operations return to normal, it is also recommended to provide feedback. The feedback will bring the error code displayed in the app)

1. Please keep the watch active near the APP
2. Check if the Bluetooth of the mobile phone turned on. If it is off, turn it on
3. The app needs to be kept running in the background and cannot be close.
     1) The iOS mobile phone needs to be paired with the system to maintain connection so change the location service of the APP to [always]
     2) Android phones can follow the instructions inside the app to enable the background operation permission (enter the watch plug-in -> click on the upper right corner "..." -> click on "Running in the background")
4. All of the above are excluded but it is still frequently interrupted. Please submit a log feedback and send the number to the online customer service.

The iOS app prompts that Bluetooth isn't  turned on but it is actually on

"Requires App Bluetooth permission.
Phone system settings-> Find iHealth app-> Turn on "" Bluetooth permissions "