MAINTENANCE AND TROUBLESHOOTING
Maintenance and storage of your iHealth Wireless Smart Glucose Meter
Always use care when handling the meter. Dropping or throwing the meter may cause damage.
Don't expose the meter, test strips, or control solution to extreme conditions such as high humidity, heat, freezing cold, or dust.
Always wash your hands with soap and water, and rinse and dry them completely before handling the meter and test strips.
System troubleshooting
If you follow the recommended action but the problem persists, or error messages other than the ones below appear, please contact iHealth Labs Customer Service. Do not attempt to repair the meter by yourself and never try to disassemble the meter under any circumstances.
Display Messages
| Message | What it means | Action |
| Lo | Blood glucose is lower than 20 mg/dl (1.1 mmol/L) |
Repeat the test using a new test strip. If your result still flashes Lo, immediately. Seek medical advice. |
| HI | Blood glucose level is higher than 600 mg/dL (33.3mmol/L). | Wash and dry your hands, and the test site, thoroughly. Repeat the test using a new test strip. If your result still flashes HI, seek medical advice immediately. |
| Er0 | The battery in your meter is low on power. | Charge the battery. |
| Er2 / Er4 | Problem with the meter. | Re-test with a new strip. If the problem persist, contact iHealth Labs for customer service. |
| Er3 |
Problems have occurred that are related to test strip use, such as: - Test strip may be wet or damaged. - Test strip may have been removed too soon. - You applied more blood. |
Re-test using a new test strip. |
| Er5 |
The environmental temperature is lower than 50°F (10°C). |
The operating Temperature is 50°F~104°F (10°C~40°C). |
| Er6 | The environmental temperature is higher than 104°F(40°C). | The operating temperature is 50°F~104°F (10°C~40° C). |
| Er8 | Communication Error. | Press and hold the MEMORY BUTTON for 7 seconds, then the meter will restore factory settings. |
| Er9 | strip removed during measurement. | Start again using a new strip. |
| ErC | Your meter is not synced to the app. | Download the app and follow the instructions to set up the device. |
| Erd | The remaining test strips in the vial is "0" | This error is no longer used as the strips were replaced to no-code strips in 2019 |
| ErE | Test strips has expired | This error is no longer used as the strips were replaced to no-code strips in 2019 |
| Erf | Charging cable does not allow measurement. | Unplug the charging cable. |
Troubleshooting
| Problems | Possible Causes | Solutions |
| Display remains blank after the test strip has been inserted into the meter. |
1.Battery power is too low for use. 2. Too much time has passed between inserting the test strip and performing the test. 3. Test strip has not been fully inserted into the Meter. |
1. Charge the battery. 2. Reinsert the test strip into the meter. 3. Reinsert the test strip into the meter, pressing firmly. |
| Test results are inconsistent or Control Solution test results are not within the specified range. |
1. Not enough sample in the Test Strip. 2. Test strip or Control Solution has expired. 3. Test strip has been damaged due to heat or humidity so that the sample cannot be applied, or the speed of application is too slow. 4.System is not performing due to the environment being above or below room temperature. |
1. Re-test with a new Test Strip and make sure that enough sample has been applied. 2. Re-test with a new Test Strip or new Control Solution. 3. Perform a Control Solution test using a new Test Strip. if the results are still out of range, replace with a new via of test strips. 4. Brin the system to a room temperature environment and wait approximately 30 minutes before performing a new test. |
| The meter countdown did not start. |
Test strip has not been inserted correctly. |
Use a new Test Strip and redo the test. |