| Problem | Question | Answer |
| Main unit will not turn on | Is the battery cover closed? | Ensure the battery cover is installed correctly. |
|
Are the batteries installed? |
Check that the batteries installed correctly. | |
| Are the batteries exhausted? | Replace the batteries with new batteries | |
| No stimulating feeling. | Is the electrode cord properly connected to the device and the electrode pads? | Ensure the electrode cord is firmly connected to both the device and the pads. |
| Has the protective film been removed from the pads? | Remove the protective film from the pads before using. | |
| Is the intensity > 0? | Press the up ( |
|
| Weak Stimulation. | Are the electrode pads firmly adhered to the skin? | Ensure the electrode pads are firmly adhered to the skin. |
| Are the electrode pads overlapped? | Separate the pads and ensure the pads are individually attached to the skin. | |
| Is there any dirt on the electrode pads? | Gently clean the pads to ensure their effectiveness. | |
| Is the level of intensity too low? | Increase the intensity to a level that suits your personal comfort | |
| Have the electrode pads been placed in the proper position? | Consult section 6 in the instruction manual for guidance on positioning the electrode pads correctly for maximum effectiveness. | |
| The skin becomes red or uncomfortable. | Is the therapeutic time too long? | Control it within 10~15 minutes at a time. |
| Are the electrode pads too dry? | Rinse with a small amount of running water, scrub gently with your fingers for a few seconds, and dry naturally before using. | |
| Do the electrode pads stick closely to the skin? | Reposition the pads to stick closely to the skin. | |
| Are the electrode pads dirty? | Clean the electrode pads. | |
| Are the surface of the electrode pads scratched? | Replace the electrode pads with new ones. | |
| Power off during use. | Are the electrode pads detached from the skin? | Turn off the power and stick the electrode pads firmly to the skin. |
| Are the electrode cords disconnected? | Turn off the power and connect the electrode cords. | |
| Have the batteries been exhausted? | Replace the batteries with new ones. | |
| For further assistance, contact iHealth Labs Customer Support at support@ihealthlabs.com or call us at 855-816-7705 | ||