Q. I inserted the nasal swab into the tube before I swabbed my nose. Can I re-use the swab?
A. No. You will need to obtain a new test kit. The swab with extraction reagent cannot be used for sample collection. The extraction reagent contains harmful chemicals (refer to “Hazardous Ingredients for Reagent Solution” part of “Instructions for Use”).
Q.What steps should I take if the liquid accidentally splashes onto my clothing, surfaces, or any area except the sampling well?
A. The liquid should be wiped off your clothing or surface immediately. Please note that you may not have sufficient liquid remaining to perform the test and may need to obtain a new test kit.
Q.I received an invalid result when I performed the test and I need to use a new test kit. Can I use the same sample I used in the previous test?
A.No, do not reuse any test components. Please obtain a new test kit and perform a new test.
Q. Who can I contact if I still need further assistance or have other questions about the iHealth COVID-19/Flu A&B Rapid Test?
A.If you have questions and need further assistance please reach out to our customer support team at support@ihealthlabs.com or give us a call at 1-855-816-7705 Mon - Fri 8:30AM - 5:30PM PST.