Please note that iHealth Labs, Inc. has several apps with different functions, some of which may appear to be named "iHealth" after installation. The most commonly used ones are:
- iHealth MyVitals (orange background with white "iHealth" logo), which works with our blood pressure monitors, scales, pulse oximeters, thermometers, and activity trackers to track your health data. Certain older devices only work with the legacy version of the app (with the white "legacy" banner on the app icon).
- iHealth Test (blue background with white shield icon), which works with our COVID-19 at-home test kits.
- iHealth Gluco-Smart AKA iGluco (blue background with white circle and blue "iHealth" logo and water drop icon inside), which works with our glucometers to measure and track glucose measurements.
To protect user privacy, the login credentials for iHealth Cloud (where your health data is stored), the ihealthlabs.com online store (where you purchase products), and the iHealth COVID Test app are different. The iHealth MyVitals and iGluco apps use iHealth Cloud login credentials.
To access your health data, please use the MyVitals app (make sure it's the latest version) or iHealth Cloud. If you're unsure about the email address you used to create the account, please look for an email sent from account-no-replyus3@eservice.ihealthlabs.com and check the recipient address of the email.
If you have forgotten your password, use the "Forgot Password" on the login screen of the app or cloud account. You will receive an email to reset your password. If you do not receive your password reset email within 15 minutes, check your spam or junk mail folder.
For further assistance, reach out to iHealth Support by phone at 1-855-816-7705 or via email at support@ihealthlabs.com