Bluetooth connection troubles

If you have Bluetooth connection problems with your iHealth Gluco, please use the following troubleshooting procedure:

1. Make sure your iHealth Gluco is sufficiently charged.
2. Close the iGluco-Smart app.
3. Deactivate and reactivate Bluetooth on your smartphone.
4. Try again.

If the problem persists:

1. On your smartphone's Bluetooth menu, forget/unpair the BG5 blood glucose meter and deactivate Bluetooth.
2. Close all apps running in the background on your smartphone.
   • On an Apple device (iOS): https://support.apple.com/en-us/HT201330
   • On an Android device: Open the Recent Apps menu and close all the apps. The method may be different from one Android smartphone to another – check your user manual.
3. Restart your smartphone.
4. Once it restarts, reactivate Bluetooth and connect your BG5 blood glucose meter again (remember to press the button on the BG5 for 3 seconds to turn it on).
5. Start the iGluco-Smart app and check that it is connected.

*credit to Sylvain of iHealth Labs EU

https://helpcenter.ihealthlabs.eu/hc/en-gb/articles/115002675925-iHealth-Gluco-BG5-Bluetooth-connection-troubles