I inserted the nasal swab into the tube before I swabbed my nose. Can I re-use the swab?
No. You will need to obtain a new test kit. The swab with Extraction Reagent cannot be used for sample collection, the Extraction Reagent contains harmful chemicals (refer to Hazardous Ingredients for Reagent Solution part of Instructions for Use).
What should I do if some of the liquid splashes onto my phone or anywhere else except the sampling port?
The liquid should be wiped off your phone or surface immediately as per the recommendations of your phone manufacturer. Please note that you may not have sufficient liquid remaining to perform the test and may need to obtain a new test kit.
I received an invalid result when I performed the test and I need to use a new test kit. Can I use the same sample I used in the previous test?
No, do not reuse any test components. Please obtain a new test kit and perform a new test.