If your blood pressure monitor is not inflating, you could be getting an error message about pneumatic system leakage. There could be 2 possible sources of this problem: the cuff and the hose, or the monitor itself. To test the hose and the cuff, I would suggest blowing through the end of the hose and watching for possible leakage in the hose or the cuff. If you can continue blowing air to the hose and cuff, there must be a leak somewhere and the cuff is defective.
You can purchase a replacement cuff from our website, https://ihealthlabs.com/product/cuff-blood-pressure-dock/
*BPM1 requires different cuff, please contact firstname.lastname@example.org for replacement
If you determine that the cuff and hose are OK, then the possible problem is the monitor itself. If you bought the monitor and it is still within 1 year of delivery, it may be covered by our limited warranty. We will just need a proof of purchase like an invoice or receipt that contains the description of the device, the date of purchase, the PO number and the name and shipping address. Please send us a screenshot of the receipt or invoice.
If you receive this blood pressure monitor from your medical provider, you may want to contact them and get a replacement from them.