When the thermometer's screen flashes with all the symbols/lights, the thermometer might be defective.
Please contact iHealth Support at firstname.lastname@example.org and provide the below information:
- Location/website of purchase.
- Date of purchase.
- Order number.
- Device model number: PT3.
- Lot number (printed on the box, starting with “KA”) or serial number (SN, printed on the sticker on device, starting with “KA”).
- A brief description of the issue, along with a video showing the problem.