If your Bluetooth connection fails, it could be an issue with either your mobile device or the iHealth product. To check, you can try resetting the iHealth device and refreshing your Bluetooth connection to see if this corrects the issue you are experiencing.
To do this:
• Hold down the Start/Stop button on the iHealth device for 10 seconds to reset
• Hold down the Start/Stop button again, for 2-3 seconds to turn on Bluetooth Pairing mode
The Bluetooth symbol should be blinking on the iHealth device to indicate that it is in Pairing mode. Now, let's refresh the Bluetooth connection on your mobile device:
• Go to your Bluetooth settings on your mobile device
• Unpair/disconnect the original Bluetooth connection
• Restart/reboot the mobile device
Once your mobile device is back up and running, turn on the Bluetooth settings and Pair with the iHealth device. This should give you a brand new connection and you should be able to perform a successful measurement.
As a side note: Pairing a Bluetooth device can be problematic, if there are multiple Bluetooth devices in the room (Wireless mouses, keyboards, activity bands, and other mobile devices). You may want to step outside the room or even outside the house, and try to pair it in a non-bluetooth saturated environment.
If this did not fully answer your question, or you have additional concerns, please feel free to contact our Customer Support center for assistance:
(855) 816-7705 Toll Free (US only) 9am - 5pm, PST